Privacy Policy

1. Introduction

Pick Pay Pack ("we", "our", "us") operates and supports the MBF Universe ecosystem and related digital initiatives, including activities presented through www.letc.mbfuniverse.com.

MBF Universe is the organisational and ecosystem identity, while MBF – Millets, the Best Food is used as the product and consumer-facing brand for applicable millet products and related activities.

We respect the privacy of visitors, aspirants, customers, partners, trainees, community members and other users who interact with our website and authorised communication systems.

By accessing or using this website and voluntarily submitting information, you acknowledge the practices described in this Privacy Policy.

2. Information We May Collect

Depending on how you interact with MBF Universe, we may collect information such as:

• Full name
• Mobile and WhatsApp number
• Email address
• State, district, city, PIN code and location details
• Age or age group where voluntarily provided
• Educational and professional background
• Business or entrepreneurial experience
• Preferred language
• Business-interest and investment-readiness information
• District Leadership Assessment responses
• Candidate reference number and application status
• Mission Room access and learning progress
• Training, certification and participation records
• Communication preferences and consent records
• Support requests, enquiries and feedback
• Payment and transaction reference information
• Technical information relating to website usage

We generally do not require users to disclose sensitive personal information unless it is reasonably necessary for a specific, clearly communicated purpose.

3. District Leadership Applications & Assessments

Individuals interested in becoming a District Millets Mission Leader or participating in other MBF Universe programs may be asked to complete an eligibility or self-assessment process.

Information collected through such assessments may be used to:

• Understand the applicant's background and district connection
• Evaluate business and leadership readiness
• Understand training requirements
• Identify suitable communication and support requirements
• Assign a Relationship Manager where applicable
• Facilitate counselling and further evaluation
• Maintain candidate application records

4. Mission Room & Digital Learning Data

Registered or eligible users may receive access to a digital Mission Room or other training and learning environments.

We may maintain information relating to:

• Login and authentication activity
• Videos or learning modules accessed
• Progress and completion status
• Assessment and quiz results
• Training participation
• Support or counselling requirements

This information may be used to provide appropriate learning, candidate support, training progression and relationship-manager assistance.

5. How We Use Your Information

Information collected through our website and authorised systems may be used for purposes including:

• Providing requested information or services
• Responding to enquiries
• Processing applications and assessments
• Providing Mission Room access
• Assigning Relationship Managers
• Providing training and educational content
• Managing customer and partner relationships
• Sending transactional and service-related communications
• Sending consent-based WhatsApp, email or other updates
• Improving website and user experience
• Maintaining security and preventing misuse
• Maintaining legal, accounting and compliance records
• Analysing campaign and program effectiveness

6. WhatsApp & Communication

MBF Universe may communicate with users through WhatsApp, telephone, email, SMS or other authorised channels where permitted and appropriate.

WhatsApp communication may include:

• Requested information
• Assessment links
• Mission Room notifications
• Training and counselling updates
• Relationship Manager information
• Program announcements
• Support and service communication

Where promotional communication requires consent, we intend to communicate only in accordance with applicable consent and messaging requirements.

Users may request to stop promotional communication by using available opt-out options or by communicating their preference through the relevant channel.

7. Meta, Advertising & Lead Sources

Users may reach MBF Universe through advertisements or campaigns on platforms such as Facebook, Instagram, WhatsApp or other digital channels.

Where a user voluntarily initiates communication or submits information through such platforms, that information may be transferred to our authorised CRM, workflow, website or support systems for responding to the user's request.

Third-party platforms may separately process information under their own privacy policies and terms.

8. Payments & Financial Information

Where payments are made through an approved payment gateway, banking channel or other authorised system, payment processing may be handled by third-party payment providers.

We may retain necessary transaction information such as:

• Payment status
• Transaction reference
• Invoice information
• Amount and date
• Payment-related communication

We do not intend to directly store full payment-card credentials where payment processing is handled securely by an authorised payment service provider.

9. Cookies & Website Technologies

Our website may use cookies or similar technologies to:

• Maintain user sessions
• Remember basic preferences
• Improve website performance
• Understand website usage
• Measure advertising effectiveness
• Support security and fraud prevention

Where required, users may be provided with options to manage applicable cookie preferences.

10. Third-Party Service Providers

We may use authorised third-party service providers to support functions such as:

• Website hosting
• WhatsApp communication and CRM
• Email communication
• Payment processing
• Analytics
• Cloud infrastructure
• Customer support
• Training and digital-learning systems

Such providers may process information only as necessary for providing their respective services and subject to their own contractual, security and privacy obligations.

11. Sharing of Information

We do not sell personal information as a business model.

Information may be shared where reasonably necessary with:

• Authorised MBF Universe team members
• Relationship Managers
• Relevant authorised business or operational partners
• Technology and service providers
• Professional advisers
• Government or legal authorities where legally required

Access should be limited to information reasonably necessary for the applicable purpose.

12. Data Security

We take reasonable organisational and technical measures to protect information from unauthorised access, alteration, disclosure, misuse or loss.

Measures may include authentication controls, access restrictions, secure systems, audit records, backup procedures and internal confidentiality requirements.

However, no internet-based system can be guaranteed to be completely secure, and users should also protect their passwords, OTPs and account credentials.

13. Data Retention

Personal information may be retained for as long as reasonably required to:

• Provide the requested service
• Maintain applicant or partner records
• Complete training or business processes
• Resolve disputes or complaints
• Maintain accounting and transaction records
• Meet legal or regulatory obligations

Information that is no longer reasonably required may be deleted, anonymised or archived in accordance with applicable internal policies and legal requirements.

14. Your Choices & Rights

Subject to applicable law and verification of identity, users may contact us regarding:

• Access to their personal information
• Correction of inaccurate information
• Updating contact information
• Withdrawal of optional marketing consent
• Deletion requests where legally applicable
• Questions about how their information is being used

Certain information may need to be retained where required for legal, accounting, contractual, fraud-prevention or dispute resolution purposes.

15. Children's Privacy

Business, leadership and commercial opportunities offered through this website are intended for adults legally capable of entering into applicable arrangements.

We do not knowingly seek to collect information from children for participation in commercial District Leadership programs.

16. External Links

Our website may contain links to external websites, payment gateways, WhatsApp, social-media platforms or other third-party services.

Pick Pay Pack and MBF Universe are not responsible for the privacy practices or content of independent third-party websites. Users should review the applicable third-party privacy policies before submitting information.

17. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our services, technology, business processes or applicable legal requirements.

The latest version published on this website will indicate the applicable "Last Updated" date.